If you are experiencing problems using your gift card, the best way to get help is by contacting the retailer directly. Whether you are trying to use your gift card in store, or for an online purchase, they are best placed to support you swiftly.
Either speak to staff in person, or use the customer support contact details on the retailer’s website.
If you have contacted the gift card retailer but are still having issues resolving your redemption query, you get in touch with us via help@studentbeans.com.
Please be sure to have gathered your purchase information: order number, date of purchase, payment method, as this will speed up the resolution time.